How do I return an item?
Return Policy
HitechFunHome’s #1 priority is Customer Satisfaction. As part of the Customer Service Department, it is our pleasure to go above and beyond in making sure you completely understand our Sales Policy. To help you understand, we have outlined some guidelines we felt were important incase it happens to you. Please read the following information and keep on file. If you have any questions please contact Customer Service.
If you are not happy after initial inspection with quality, materials, or workmanship, Please send an e-mail to sales@HitechFunHome.com to request for an RMA# to have your order returned.
In this mail provide the following information:
- Your name
- Order number
- Item Description
- Reason for return
Returns:
1. A Return Merchandise Authorization number (RMA#) and return address must be requested from HitechFunHome Customer Service (sales@HitechFunHome.com) and is to be marked on the outside of the shipping box for product returns. This RMA# is valid for 30 days.
2. You must ensure that merchandise is returned to receive proper credit. HitechFunHome does not track expired RMA#s.
3. Freight on merchandise being returned to HitechFunHome is to be prepaid.
4. Defective merchandise including original freight and handling fee will be credited upon receipt of merchandise.
5. Non-defective merchandise will be credited at original invoice price less freight and handling charges and restocking fees of: 5% for orders 1 to 30 days.
6. Merchandise must to be returned in original manufacturer box, INSIDE an outer shipping box, with enclosed documentation and all parts. No returns or credit requests are accepted after 30 days of invoice/ship date.
7. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
8. Credit will be issued within 10 business days upon receipt of merchandise at HitechFunHome warehouse.
9. All returns must reference a Purchase Order Number for each line item listed.
Carrier Loss, Damage/Pilferage:
1. Claims for lost shipment, or damage/pilferage must be reported to HitechFunHome Customer Service (sales@HitechFunHome.com) within 10 days of delivery/expected delivery date. If you have filed a claim, the claim number must be given to HitechFunHome Customer Service when you report the damage/pilferage. Original boxes, enclosed documentation and packing materials should be saved.
Carriers may require on-site inspection before the product can be returned.
Mis-shipments, mis-billings, and shortages:
1. Shortages, mis-shipments and mis-billings must be reported to HitechFunHome Customer Service (sales@HitechFunHome.com) within 10 days of delivery date/expected delivery date. Original boxes, enclosed documentation and packing materials should be saved.
2. Mis-shipments are credited in full upon notification. Contact HitechFunHome Customer Service (sales@HitechFunHome.com) to return the incorrect product.
3. Replacement product must be ordered again as a new order with a new order number Freight and handling charges will apply on the new order.
4. If orders are duplicated or excess merchandise is shipped, you must contact HitechFunHome Customer Service (sales@HitechFunHome.com) and request an RMA#.
5. If HitechFunHome has made the error, a Returns Authorization Tag will be sent to you to return the product freight free. When the merchandise is returned, full credit will be given.
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